Trackman A/S
Customer Service Specialist (Tier 1)
Hørsholm, DanmarkRemotePosted 10 days ago
Full TimeSeniorRemoteDK
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Job Description
Do you have a passion for customer support? Do you thrive by working closely with customers across borders? Then, we can offer you an exciting opportunity. At Trackman we are growing, as we are consta
Key Highlights
- Provide assistance, advice, problem solving, and technical information to customers, with a positive and respectful customer experience
- Identification and troubleshooting of production-related incidents and problems. This includes detection of system, application, or performance degradation or unavailability, and ensuring a data-driven approach to incidents and problems
- Escalating and raising issues internally to ensure that all business-critical issues are timely handled
- Ensure a high level of accuracy and attention to detail while following documentation of equipment and activities regarding systems
- Document and accurately describe observed concerns and resolution methods to resolve issues
Qualifications
Required Qualifications
- Experience in customer service preferably from a demanding industry
- Customer-focused experience focused on satisfaction
- Excellent communication skillset, verbal and written
- High attention to detail and ability to provide consistent quality
- Self-motivated individual who delivers on commitments
- Experience with technical support and troubleshooting methodology
- Ticketing system knowledge and support workflows (preferably Zendesk)
- Strong computer skills and knowledge of Windows operating systems up to Windows 11 (device management), as well as good skills in Microsoft Office
- Troubleshooting, project management, initiative and professionalism are of utmost importance
- Team player attitude, seeing the value in sharing knowledge and aiming to succeed as a team
- Knowledge of sports including golf and baseball is an advantage
- Knowledge of radar and video technology is an advantage
- The chance to work with a dynamic and global team
- The opportunity to make a major impact on a company on the leading edge of technology, data, and sports
Skills & Technologies
Computer Vision
About the Company
Trackman A/S
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
Hørsholm, Danmark
Work Mode
Remote
Posted
10 days ago
Country
DK