Juniper Square
Customer Support Specialist
USA, CanadaRemotePosted Today$60,000 – $70,000
Full TimeRemoteCA
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Job Description
About Juniper SquarePrivate markets are one of the largest, most complex, and most underserved corners of global finance. Our mission at Juniper Square is to unlock their full potential. We’re the Ope
Key Highlights
- Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions
- Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success
- Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor
- Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers
- Advocate by sharing customer feedback to inform product development and software improvements
Qualifications
Required Qualifications
- Bachelor’s degree (Finance, Accounting, Economics, MIS, or business-related degree preferred)
- 2+ years of professional experience in relevant setting
- Excellent written and verbal communication skills
- Demonstrate assertiveness and perseverance when resolving customer requests
- Team-first attitude, high level of empathy, and passion for helping others
- Strong troubleshooting, problem-solving, and analytical ability
- Excellent time management and organizational skills
- Strong technical aptitude and a desire to learn and develop new skills
- Bachelor’s degree (Finance, Accounting, Economics, MIS, or business-related degree preferred)
- 2+ years of professional experience in relevant setting
- Excellent written and verbal communication skills
- Demonstrate assertiveness and perseverance when resolving customer requests
- Team-first attitude, high level of empathy, and passion for helping others
- Strong troubleshooting, problem-solving, and analytical ability
- Excellent time management and organizational skills
- Strong technical aptitude and a desire to learn and develop new skills
Skills & Technologies
Go
About the Company
Juniper Square
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Job Details
Employment Type
Full Time
Salary Range
$60,000 – $70,000
Location
USA, Canada
Work Mode
Remote
Posted
Today
Country
CA