Sr. Customer Success Manager

Required Qualifications

• 6+ years of experience in a Customer Success role
• 1+ years of experience using the Salesforce CRM. Must have an intermediate to expert knowledge of Salesforce CRM components such as leads, activities, contacts, opportunities, and reporting. (Salesforce Admin Certification is a plus!)
• Previous experience in a SaaS/Technology company or fast-growing start-up preferred
• Superb listening skills and the proven ability to dig deeper to uncover the customer’s true objectives
• High level of empathy – it’s important for our CSMs to be a good person to peers and customers
• You are a clear, confident, and compelling communicator — in writing, in conversation, and in front of an audience
• You are extremely perceptive and highly emotionally intelligent, making you agile in adapting your executive presence and approach to any audience and personality
• You are an expert project manager who ruthlessly prioritizes, manages stakeholder expectations, and ensures all key objectives and timelines are met
• You are resourceful, scrappy, and creative — if a playbook doesn’t exist yet, you go figure it out and build it for the whole team to use
• You are confident in technical conversations — hearing “API” doesn’t make you run and hide