LevelUp
Customer Service Support Agent
PhilippinesRemotePosted Today
Full TimeRemotePH
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Job Description
Company Overview LevelUp is a specialized agency offering premier outsourcing solutions to agencies, software vendors, and website owners. Over the past seven years, we have successfully partnered wit
Key Highlights
- Account Lifecycle: Manage the full commercial lifecycle for assigned customers, including renewals and contract updates, ensuring customer concerns are addressed along the way.
- Customer Support: Handle a range of customer tickets, including billing questions and product inquiries.
- Support Calls: Conduct live calls with customers to support their needs directly.
- Escalations: Serve as first-line (L1) support, escalating and coordinating with internal teams to resolve issues when needed.
- 1–2 years of proven experience in a customer-facing role.
Qualifications
Required Qualifications
- 1–2 years of proven experience in a customer-facing role.
- Demonstrated experience handling customer retention and managing escalations.
- Confidence conducting live customer calls and virtual meetings.
- Exceptional written and verbal English communication skills.
- Comfortable working scheduled night shifts to support customers in the U.S.
- Experience in a B2B SaaS environment.
- Hands-on experience with CRM tools.
About the Company
LevelUp
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Job Details
Employment Type
Full Time
Location
Philippines
Work Mode
Remote
Posted
Today
Country
PH