Enterprise Account Manager – Hospitality

Key Highlights

• Lead Account Relationship: Serve as the lead point of contact for all account management matters for enterprise hospitality and event clients, including staffing planning, shift fulfillment, and ongoing labor strategy.
• Build Executive & Regional Alignment: Build and maintain strong, long-lasting relationships with regional event/culinary directors, general managers, corporate food service directors, venue concessionaires, and VP-level operations leaders.
• Understand Industry Dynamics: Develop a deep understanding of each client’s operational environment, including hyper-seasonal staffing volatility, last-minute event bookings/cancellations, variable labor costs, and guest service standards, to proactively meet their workforce needs.
• Drive Contract Growth & Retention: Maintain and grow client accounts, identifying upsell and expansion opportunities across regional event sites, venue networks, multi-unit properties, or new culinary/hospitality labor categories.
• Act as a Trusted Advisor: Develop trusted advisor relationships with key hospitality accounts, aligning WorkWhile’s workforce solutions to their operational goals, ROI targets, and guest experience standards.