Principal Customer Success Manager

Required Qualifications

• 5+ years of account management experience in Customer Success, Sales, Consulting, Customer Advocacy, or relevant experience
• Highly skilled experience in successfully managing multiple high value accounts and customers in a dynamic environment
• Establishes effective working relationships with stakeholders across functional areas and levels of a customer’s organization up to C-level executives
• Direct experience working with globally distributed and remote customer and internal teams
• Nurture and manage customer relationships to ensure high customer satisfaction that results in adoption, growth, retention, and references
• Strong professional presence; can effectively deliver presentations and demos, have clear communications and interpersonal skills
• Proactive and creative problem solving mindset
• Passionate and high empathy for customer experience
• Strong discipline in using CS Management tools to derive insights, and optimize account health
• Commitment to continuous learning and improvement
• Consistently contributes to CS team initiatives and projects
• English Language Skills and appropriate academic achievements, preferably Degree or equivalent