Customer.io

Customer.io

Director, GTM Finance

Remote (Worldwide)RemotePosted Today
Full TimeExecutiveRemote

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Job Description

About Customer.ioOver 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers

Key Highlights

  • Financial rigor over title-matching — we care more about how you've built and defended models than whether "GTM Finance" was ever your title.
  • AI as genuine practice, not a buzzword — we want concrete stories of AI changing an outcome, not familiarity with the tools.
  • Ownership from day one — you'll build and lead a team, not just execute analysis handed to you.
  • Directness with data — you challenge top-down assumptions with account-level evidence, even in uncomfortable conversations.
  • Own the GTM P&L end-to-end — revenue, gross margin, and opex across Sales, Marketing, and Customer Success — not just a spend-efficiency lens.

Qualifications

Required Qualifications

  • 10+ years in FP&A, strategic finance, or related roles at complex, scaled orgs; a first-principles modeler who builds from a blank page rather than inheriting assumptions
  • Deep GTM business-partnering experience with Sales, Marketing, or Customer Success — regardless of whether "GTM Finance" was ever the title
  • Comfortable with subscription/SaaS metrics (ARR, NRR, CAC, LTV) or able to get there fast
  • Concrete, demonstrated track record driving AI adoption in finance workflows — not just familiarity with the tools
  • Proven people leader — has managed and developed finance professionals
  • Strong Excel skills (with experience using Snowflake a plus) and experience with planning/GTM systems (NetSuite, Salesforce, Gong, Drivetrain)
  • Bachelor's degree in Finance, Accounting, Economics, or related field; MBA a plus

Skills & Technologies

Go

About the Company

Customer.io

Customer.io

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Job Details

Employment Type

Full Time

Experience Level

Executive

Location

Remote (Worldwide)

Work Mode

Remote

Posted

Today