Oddball
Customer Support Analyst
USARemotePosted 15 days ago$60,000 – $90,000
Full TimeRemoteUS
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Job Description
Oddball believes that we can bring change and improve the daily lives of millions by bringing quality software to the federal space. Our team is full of experienced engineering, product, and user expe
Key Highlights
- Serve as the first point of contact for end user support requests, triaging and resolving issues through Jira
- Troubleshoot application access, functionality, and configuration issues for internal users
- Assist with User Acceptance Testing (UAT) and contribute to the creation of user guides and training materials
- Document support tickets, resolutions, and recurring issues to identify patterns and improve system reliability
- Escalate complex technical issues to Tier 3 engineering support with clear documentation
Qualifications
Required Qualifications
- Applicants must be authorized to work in the United States. In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a security clearance.
Skills & Technologies
Jira
About the Company
Oddball
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Job Details
Employment Type
Full Time
Salary Range
$60,000 – $90,000
Location
USA
Work Mode
Remote
Posted
15 days ago
Country
US