Principal Product Manager – Customer Activation

Required Qualifications

• You are an experienced product manager (5+ years) who has solved complex customer-facing problems at global scale, ideally in fintech.
• You have experience with AI/ML-powered products – whether building conversational experiences, recommendation systems, or other AI-first features. You understand the unique challenges of shipping non-deterministic products (LLMs, evaluation, guardrails, iteration loops).
• You are customer obsessed. You approach every problem from the eyes of a first-time user who is nervous about sending their hard-earned money internationally.
• You have a strong sense of UX and a strict attention to UI details, and have a track record of delivering excellent UX. Design skills are a clear desired bonus.
• You eat analytics for breakfast – can use funnel data, cohort analysis, conversion metrics, and qualitative insights to identify, diagnose and prioritize problems.
• You have experience in qualitative design testing, to assess solutions against functional and emotional needs.
• You have experience with experimentation and growth — A/B testing, funnel optimization, and systematic approaches to improving conversion at scale.
• You have a good technical understanding – comfortable discussing LLM architectures, API integrations and can partner effectively with engineers to expedite delivery.
• You are self-driven and a first-principles thinker; you deal well with ambiguity and noise, you can manage two parallel roadmaps, and pave the way for things that haven’t been done before.
• You are able to turn a vision into actions with tangible building blocks of a roadmap and hands-on execution at pace to deliver impact faster.
• You have experience in building strong cross-functional team culture for best-in-class engineers, designers, analysts and researchers particularly across locationally distributed team/stakeholders.
• You are excited about shaping the future of agentic AI experiences and moving money globally for millions of customers, businesses and partners around the world!