Manager, Client Sucess

Key Highlights

• Serve as the primary point of contact for assigned clients, managing day-to-day needs and ensuring smooth delivery of services.
• Lead and coach a team of account managers that service Datavant customers to ensure meeting format, communication and reporting are consistent. Serve as a key escalation point for issue resolution.
• Develop a trusted advisor relationship with strategic accounts, overseeing execution across client engagements, including implementation, forecasting, project tracking, and issue resolution.
• Collaborate with internal teams (sales, operations, product) to ensure alignment between client goals and Datavant’s solutions.
• Support client success planning and identify opportunities to expand client engagement through additional products or services.