Quora
Senior Customer Success Manager – Quora
USARemotePosted Today$74,161 – $204,657
Full TimeSeniorRemoteUS
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Job Description
[Quora is a privately held, “remote-first” company. This position can be performed remotely from anywhere in the United States. Please visit careers.quora.com/eligible-countries for details regarding
Key Highlights
- Quora: a global knowledge sharing platform with over 300M monthly unique visitors, bringing people together to share insights on various topics and providing a unique platform to learn and connect with others.
- Autonomously manage a portfolio of advertising clients
- Provide strategic guidance and action upon opportunities within accounts with a goal of scaling revenue
- Troubleshoot and answer questions related to campaign delivery and optimization
- Conduct quarterly business reviews, campaign wrap up presentations and regular check-in calls with advertisers
Qualifications
Required Qualifications
- Availability for meetings and impromptu communication during Quora’s “coordination hours” (Mon-Fri: 9am-3pm Pacific Time)
- 5 years of experience managing advertising campaigns from either client or publisher side, preferably experience running search and social campaigns
- Demonstrated experience managing enterprise-level clients, with strong hands-on execution capability, and direct experience operating in the North American market
- Exemplary verbal, written, and listening communication skills with clients at all levels of seniority up to the C-level with the confidence and tact to respectfully challenge clients on strategic decisions
- Comfortable working with beta products and serving as the point of contact to troubleshoot technical and account issues
- Hands on experience managing, optimizing and planning performance campaigns
- Ability to translate analytics into insights and recommendations to determine which content and creatives are working or could be improved
- Action bias, ability to be a self-starter, overcome barriers and work collaboratively in a fast paced, challenging environment
- Availability for meetings and impromptu communication during Quora’s “coordination hours” (Mon-Fri: 9am-3pm Pacific Time)
- 5 years of experience managing advertising campaigns from either client or publisher side, preferably experience running search and social campaigns
- Demonstrated experience managing enterprise-level clients, with strong hands-on execution capability, and direct experience operating in the North American market
- Exemplary verbal, written, and listening communication skills with clients at all levels of seniority up to the C-level with the confidence and tact to respectfully challenge clients on strategic decisions
- Comfortable working with beta products and serving as the point of contact to troubleshoot technical and account issues
- Hands on experience managing, optimizing and planning performance campaigns
- Ability to translate analytics into insights and recommendations to determine which content and creatives are working or could be improved
- Action bias, ability to be a self-starter, overcome barriers and work collaboratively in a fast paced, challenging environment
- Previous experience with sales tools such as Salesforce and Apollo.io
- Previous experience with paid ad campaigns on Meta, LinkedIn, Reddit, Google and/or Pinterest
- Previous experience with sales tools such as Salesforce and Apollo.io
- Previous experience with paid ad campaigns on Meta, LinkedIn, Reddit, Google and/or Pinterest
About the Company
Quora
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$74,161 – $204,657
Location
USA
Work Mode
Remote
Posted
Today
Country
US