Thumbtack
Sales Success Specialist (B2B)
USRemotePosted Today$50,000 – $75,000
Full TimeSeniorRemoteUS
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Job Description
Thumbtack helps millions of people confidently care for their homes.Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class
Key Highlights
- Partner with our pros on our platform by listening to their needs and providing the best solutions – you’re the expert! Pro satisfaction and longevity will be your #1 priority.
- Maintain excellent knowledge of Thumbtack’s products and services, as well as industry standards and best practices for home maintenance and repairs and other service industries.
- Participate in at least 50 outbound interactions per day with our pros to determine the best solution to help them get hired. This can include using tools such as AI to optimize their accounts.
- Successfully build rapport with the pros and be able to anticipate their needs and long term business goals.
- Conduct comprehensive profile reviews, guiding pros through key areas like response time, reviews, profile pictures, and quick replies to help them shine. You’ll encourage them to complete product recommendations and set competitive budgets, setting them up for success.
Qualifications
Required Qualifications
- At least 1–2 years of B2B selling and or success experience, with a minimum of 6 months of outbound calling or collections exposure, preferably in the BPO or Shared Services industry
- Customer retention, churn, onboarding and reactivation experience.
- A proven track record meeting or exceeding quotas.
- Proficiency in English.
- A collaborative, consultative and problem solving mindset, with a willingness to share techniques and successes with the team.
- Experience in pipeline management.
- Experience in customer support and product education.
- Marketing or advertising sales experience
- Salesforce experience, AI experience
- Google Suite experience
- B2B sales experience preferably in the home service space
- Tech-savvy
About the Company
Thumbtack
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$50,000 – $75,000
Location
US
Work Mode
Remote
Posted
Today
Country
US