Ping Identity
Senior Customer Success Manager
PortugalRemotePosted 15 days ago$90,000 – $160,000
Full TimeSeniorRemotePT
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Job Description
About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it’s not just something we
Key Highlights
- Own customer health, retention, and risk management for your portfolio, in partnership with Sales and Renewals.
- Build, maintain, and execute customer success plans for priority accounts, with clear business outcomes, milestones, and owners.
- Proactively identify renewal and churn risk, create save plans, and track mitigation activities.
- Surface and qualify expansion opportunities (cross‑sell, up‑sell, use‑case expansion) and collaborate with Sales/Account Management to progress them.
- Translate customer objectives into measurable outcomes and ensure progress is tracked and communicated.
Qualifications
Required Qualifications
- Experience in Identity & Access Management (IAM), security, or adjacent enterprise SaaS.
- Hands‑on experience with Customer Success platforms (e.g., Gainsight, Totango, ChurnZero) and CRM (e.g., Salesforce).
- Experience running QBRs/EBRs and building structured success plans.
- Exposure to working with distributed / global teams.
About the Company
Ping Identity
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$90,000 – $160,000
Location
Portugal
Work Mode
Remote
Posted
15 days ago
Country
PT