Treasure AI
Senior Customer Reliability Engineer
Japan (Hybrid)RemotePosted Today
Full TimeSeniorRemoteJP
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Job Description
The Senior Customer Reliability Engineer is responsible for owning complex customer and internal technical inquiries end-to-end, ensuring timely resolution while maintaining a high standard of technic
Key Highlights
- Independently resolve complex technical inquiries across all product areas, taking the lead on more complex issues and difficult customer situations.
- Own and resolve complex technical support cases and escalations across data pipelines, workflows, and integrations.
- Perform deep-dive investigations using SQL (Presto/Trino), logs, APIs, and internal tools to identify root causes.
- Rapidly catch up on new products and newly emerging issues to ensure timely response.
- Use observability tooling (e.g., Splunk, Datadog) to monitor application and system behavior in real time.
Qualifications
Required Qualifications
- Hands-on troubleshooting experience with cloud-based data infrastructure, including SQL, APIs, and data pipelines
- Experience conducting research and analysis using AI
- Experience with scripting languages (Python, Ruby, Shell, etc.)
- Strong written and verbal communication skills with both technical and non-technical audiences
- Demonstrated track record of mentoring junior team members
- 2–5 years of relevant experience
Preferred Qualifications
- Experience with CDP (Customer Data Platform)
- Hands-on experience with RESTful APIs using Postman or cURL
- Knowledge of distributed systems and data platforms
- Experience with observability tools (Splunk, Datadog, etc.)
- Familiarity with ticketing tools such as Jira or Zendesk
Skills & Technologies
SQLPythonRubyJira
About the Company
Treasure AI
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
Japan (Hybrid)
Work Mode
Remote
Posted
Today
Country
JP