AlphaSense
Customer Success Manager, Corporate
USARemotePosted 1 month ago$80,000 – $95,000
Full TimeSeniorRemoteUS
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Job Description
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers in
Key Highlights
- Client Engagement: You will be on the front lines engaging with our end users through a variety of mediums, including virtual and in-person meetings, email, ‘warm’ calling direct lines, etc. – all with the end goal of delivering value through platform adoption + use case mapping
- Drive Adoption & Value: Monitor usage, deliver tailored strategies, and lead client sessions that unblock any barriers to feature adoption
- Onboarding & Ongoing Training: As an expert on the product, you will guide new clients through onboarding, training, and best-practice adoption to ensure a strong foundation, both virtually and in person.
- Retention & Growth: Partner with sales and account management teams by strengthening adoption to support renewals, articulating AlphaSense’s differentiated and competitive value.
- Data-Driven Mindset: Proactively leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen our customers’ ROI case for AlphaSense
Qualifications
Required Qualifications
- 2–4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role (financial services experience a plus).
- Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes.
- Comfortable using data to inform decisions, with strong organizational and time-management skills.
- A proactive, curious, and consultative professional who thrives in fast-paced environments and values collaboration.
- Excellent communication skills with a demonstrable track record for collaborating in a cross-functional environment.
About the Company
AlphaSense
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$80,000 – $95,000
Location
USA
Work Mode
Remote
Posted
1 month ago
Country
US