10x Genomics
Customer Service Specialist
MexicoRemotePosted TodayMX$186,600 – MX$252,400
Full TimeSeniorRemoteMX
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Job Description
The Customer Service Specialist manages the full commercial order lifecycle for 10x Genomics customers and distributors worldwide. This role encompasses case management, order processing, RMA coordina
Key Highlights
- Process inbound purchase orders (direct and distributor) in ERP (Oracle) and CRM (SFDC)
- Validate PO accuracy against pricing, terms, and product configuration, and process orders within defined SLA
- Manage order modifications, cancellations, and backlog (or backorder communication)
- Support end-of-quarter (EOQ) volume surges with elevated responsiveness and availability
- Initiate and track RMA (Return Merchandise Authorization) requests through resolution
About the Company
10x Genomics
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
MX$186,600 – MX$252,400
Location
Mexico
Work Mode
Remote
Posted
Today
Country
MX