Givebutter
Customer Support Chat Specialist
PhilippinesRemotePosted 4 days ago
Full TimeSeniorRemotePH
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Job Description
Company DescriptionGivebutter is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to repla
Key Highlights
- 9A – 6P Eastern time; Wed – Sun (40 hours/week, 2 openings)
- 11A – 8P Eastern time; Tu – Sat (40 hours/week)
- 11A – 8P Eastern time; Sun – Th (40 hours/week)
- 3P – Midnight Eastern time; Th – Mon(40 hours/week)
- Respond to queries from users in a timely and accurate way via live chat and email
Qualifications
Required Qualifications
- 5+ years of experience as a Live Chat Support Specialist in the tech industry
- 2+ years of remote experience
- Experience handling multiple incoming chat requests simultaneously
- High adaptability and positive attitude in a dynamic environment
- Experience using help desk software and remote tools (i.e. Intercom, Slack, Notion)
- Excellent written and verbal communication skills in English
- Agents must provide their own computer and stable internet connection (2nd monitor recommended)
Skills & Technologies
PHP
About the Company
Givebutter
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
Philippines
Work Mode
Remote
Posted
4 days ago
Country
PH