Double

Customer Success Manager

USARemotePosted Today$80,000 – $100,000

Full TimeMidRemoteUS

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Job Description

About DoubleBookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. Double is on a mission to change that.With our all-in-one too

Key Highlights

Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and help them realize value quickly
Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Double
Maintain a high conversion rate from Free Trial to subscribed customer (80-85%)
Proactively reach out to accounts in your pipeline to ensure they’re continuing to reach their goals and respond to inbound support inquiries in a timely manner
Identify barriers to success or any roadblocks that would hinder accounts from fully adopting the full feature suite Double offers

Qualifications

Required Qualifications

2-3 years of experience in a customer-facing role at an early-stage SaaS startup
Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication
Keen attention to detail, thoughtfulness, and a customer-centric mindset
Knack and passion for process improvement, documentation, and increasing operational efficiencies
Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce
Accounting/finance experience is preferred; interest in learning the space is required

About the Company

Double

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Job Details

Employment Type

Full Time

Experience Level

Mid

Salary Range

$80,000 – $100,000

Location

USA

Work Mode

Remote

Posted

Today

Country