Twilio
Sr Digital Customer Success Manager
SingaporeRemotePosted Today
Full TimeSeniorRemoteSG
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Job Description
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of deve
Key Highlights
- Own the ultimate success of digital customers in your assigned region, ensuring they realize the full value of the Segment platform.
- Achieve adoption, retention, and expansion goals through innovative many:1 programs, workshops, webinars, and strategic interventions with key customers.
- Develop and refine frameworks to measure customer health, feedback, and program effectiveness, using insights to inform strategy and improve the scaled customer journey.
- Partner with the Global Marketing team to design and implement scalable initiatives that address customer needs across industries and personas.
- Act as a trusted advisor with deep product and ecosystem expertise, proactively guiding customers on best practices and identifying underutilized features and opportunities for value realization.
Qualifications
Required Qualifications
- Ability to work APJ time-zone
- 7+ Proven experience in Customer Success, Scaled Success, or related fields, with a track record of driving adoption and retention at scale.
- Deep understanding of SaaS, data platforms, and customer lifecycle best practices.
- Strong cross-functional collaboration skills, with the ability to lead without authority and influence global strategies.
- Demonstrated ability to analyze customer data, identify trends, and translate insights into actionable strategies.
- Experience mentoring peers or leading projects that improved team performance or customer outcomes.
- Excellent communication skills, with the ability to engage both technical and business stakeholders.
- A customer-first mindset, paired with the ability to balance short-term problem-solving with long-term strategic thinking.
- Experience managing customers across geographies.
About the Company
Twilio
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
Singapore
Work Mode
Remote
Posted
Today
Country
SG