AlertMedia
Customer Success Manager, SMB
MexicoRemotePosted Today
Full TimeRemoteMX
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Job Description
Do work that matters. At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, as
Key Highlights
- We’re humans not robots
- Customers always come first
- We work better together
- Simplicity is our strength
- Our reputation is priceless
Qualifications
Required Qualifications
- Support our customers in the SMB segment as a product expert to drive adoption and enable them to accomplish their goals
- Manage customer touch points with automated processes and innovative approaches
- Host customer webinars and facilitate customer collaboration
- Align with the Customer Success organization to support initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities
- Evaluate health and assess risk for your book of business
- Partner with our Customer Support team to manage escalations requiring more strategic oversight
- Respond to all customer inquiries in a timely manner, within 1 business day
- Effectively track all customer communication and data in Gainsight and Salesforce
- Acquire industry knowledge related to general trends, use cases, and emerging technologies
- Ensure positive and productive customer experience to maintain software renewals
- Contribute to AlertMedia’s culture, values, and vision for the future
- This is an individual contributor role and not a manager role
About the Company
AlertMedia
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Job Details
Employment Type
Full Time
Location
Mexico
Work Mode
Remote
Posted
Today
Country
MX