Kraken
Product Director
Remote (Worldwide)RemotePosted 1 month ago
Full TimeExecutiveRemote
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Job Description
Help us use technology to make a big green dent in the universe!Kraken powers some of the most innovative global developments in energy.We’re a technology company focused on creating a smart, sustaina
Key Highlights
- Play a leadership role in developing the product vision for Kraken’s AI-powered customer service agents, aligning it with the company’s broader strategy.
- Develop a deep understanding of our enterprise clients’ pain points to shape product requirements.
- Conduct market research and competitive analysis of AI customer service agents enterprise solutions to inform product and commercial strategy.
- Develop and execute the product roadmap, ensuring AI service agents continuously improve customer satisfaction, efficiency, and scalability while addressing our clients’ core needs.
- Work closely with engineering to build, test, and refine products.
Qualifications
Required Qualifications
- 7+ years of product management experience in enterprise software with a focus on customer service automation solutions.
- A big plus: experience in scaling AI driven customer service solutions, including chatbot and voice agents.
- Deep understanding of LLMs, speech-to-speech technologies, RAG and AI-driven automation, including how to adapt AI models for customer support applications.
- Proven experience leading cross-functional teams, including engineering and data science.
- Strong analytical skills, with the ability to define and track key success metrics.
- Excellent communication and stakeholder management, balancing technical and business needs.
- Experience in scaling AI solutions, particularly in high-volume customer service environments.
- Passion for customer experience, with a strong focus on usability, efficiency, and empathy.
About the Company
Kraken
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Job Details
Employment Type
Full Time
Experience Level
Executive
Location
Remote (Worldwide)
Work Mode
Remote
Posted
1 month ago