Zone & Co
Frontline Support Analyst
USARemotePosted 1 month ago$45,000 – $85,000
Full TimeMidRemoteUS
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Job Description
About Zone & Co.Zone & Company Software Consulting LLC (“Zone”) is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. We are redefining ho
Key Highlights
- Manage incoming technical support incidents, requests, and changes, ensuring each is prioritized effectively.
- Maintain a personal ticket queue, closing tickets promptly and meeting established service level agreements (SLAs).
- Communicate proactively with customers, providing updates on ticket status and ensuring transparency throughout the support process.
- Recognize when to escalate issues to Backline Support or other relevant teams for swift resolution of complex challenges.
- Acquire in-depth knowledge of Solution 7 and its integration with NetSuite via SuiteAnalytics Connect, continuously enhancing expertise to provide exceptional support across reporting, budgeting, and consolidation use cases.
Qualifications
Required Qualifications
- 3+ years of customer service expertise in a client-facing role.
- 1+ years of experience with NetSuite (financial modules in particular) and a background in technical support.
- Proficient in using Zendesk and JIRA for ticket management.
- Exceptional written and verbal communication skills.
- Friendly, confident, and professional demeanor.
- Commitment to continuous learning and personal development.
- Strong attention to detail and effective problem-solving abilities.
- Excellent time management and prioritization skills in a dynamic environment.
- Advanced Microsoft Excel proficiency, including complex formulas, pivot tables, and financial modeling; comfort with troubleshooting Excel add-ins is a plus.
- Understanding of accounting principles, with 2-3 years of relevant experience.
- Self-motivated, capable of working independently and collaboratively.
- Bachelor’s degree in business, finance, computer science, or a related field.
- Familiarity with NetSuite (particularly the General Ledger, financial reporting, and budgeting areas) and exposure to SuiteAnalytics Connect or similar data-connection layers is essential.
- Basic knowledge of programming concepts and troubleshooting techniques is advantageous.
Skills & Technologies
SwiftJira
About the Company
Zone & Co
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Job Details
Employment Type
Full Time
Experience Level
Mid
Salary Range
$45,000 – $85,000
Location
USA
Work Mode
Remote
Posted
1 month ago
Country
US