Who Gives A Crap
Data Analytics and Insights Team Lead (CX)
PhilippinesRemotePosted Today
Full TimeSeniorRemotePH
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Job Description
Not all heroes wear capes — but plenty of them use toilet paper Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion! Funny name, serious
Key Highlights
- Mapping our Data: Partnered cross-functionally to shape our Customer Voice Program, designing strategic data goals and setting measurable targets using historical trends and future growth initiatives.
- Leading the Metrics: Managed the intake process for new data requests and built out robust frameworks to maintain the absolute accuracy and integrity of our team scorecards.
- Scaling with Tech: Evaluated and integrated smart tech/AI tools into our reporting frameworks to speed up insight delivery without compromising on data quality.
- Driving Change Management: Collaborated closely with CX Leads to tie change management success metrics to overall business reporting, ensuring our data genuinely impacts operational excellence.
- Creating a Future-Proof System: Set up governance processes and structured libraries so that past insights are easily searchable, secure, and ready to guide future business strategies.
About the Company
Who Gives A Crap
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
Philippines
Work Mode
Remote
Posted
Today
Country
PH