WorkWave
Customer Success Manager
UKRemotePosted Today
Full TimeMidRemoteUK
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Job Description
At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services.
Key Highlights
- Tech-Fluent Mindset: You are naturally curious about software and how it works. You aren’t just comfortable with technology; you enjoy exploring it and finding ways to use it better.
- AI-Curiosity: Our roadmap is heavily focused on AI and data-driven insights. You are someone who actively looks for ways to leverage AI tools in your daily workflow to be more efficient, accurate, and proactive.
- The Courage for Hard Conversations: You understand that “customer success” isn’t always about saying yes. You possess the emotional intelligence to navigate difficult conversations, de-escalate friction, and steer clients toward productive, data-backed solutions.
- Analytical Rigor: You are comfortable looking at data (usage, billing, scheduling metrics) to tell a story. You don’t shy away from complex operational challenges; you want to get under the hood to see how the system works.
- Proactive Problem Solving: You are the person who sees changes in engagement or usage and wants to know why it happened and how to prevent, rather than just fixing the symptoms.
Qualifications
Required Qualifications
- Tech-Fluent Mindset: You are naturally curious about software and how it works. You aren’t just comfortable with technology; you enjoy exploring it and finding ways to use it better.
- AI-Curiosity: Our roadmap is heavily focused on AI and data-driven insights. You are someone who actively looks for ways to leverage AI tools in your daily workflow to be more efficient, accurate, and proactive.
- The Courage for Hard Conversations: You understand that “customer success” isn’t always about saying yes. You possess the emotional intelligence to navigate difficult conversations, de-escalate friction, and steer clients toward productive, data-backed solutions.
- Analytical Rigor: You are comfortable looking at data (usage, billing, scheduling metrics) to tell a story. You don’t shy away from complex operational challenges; you want to get under the hood to see how the system works.
- Proactive Problem Solving: You are the person who sees changes in engagement or usage and wants to know why it happened and how to prevent, rather than just fixing the symptoms.
Preferred Qualifications
- Experience: 3+ years of experience in SaaS renewals, CS, Professional Services or Account Management managing or engaging at mid-market or enterprise level.
- SaaS Fluency: Understanding of SaaS metrics (ARR, GRR, NRR, and Churn) and how they impact company valuation.
- Tech Stack: Experience with Planhat or a similar CSP is a plus.
- Education: Bachelor’s degree required.
Skills & Technologies
Agile
About the Company
WorkWave
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Job Details
Employment Type
Full Time
Experience Level
Mid
Location
UK
Work Mode
Remote
Posted
Today
Country
UK