UP42 GmbH
Customer Success Manager – North America (m/f/x)
CARemotePosted Today$70,000 – $130,000
Full TimeRemoteCA
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Job Description
UP42 was founded in 2019 with a clear purpose: to transform how organizations order, access, and analyze Earth observation data. Our platform brings together the world’s leading geospatial providers,
Key Highlights
- Cultivate long lasting business relationships and manage customer portfolios
- Own customer orders from request to delivery, coordinating complex multi-sensor tasking operations across data providers and internal teams.
- Develop and execute customer success plans.
- Take ownership of customer engagement including kick-offs, onboarding, trainings, status reviews and health checks.
- Collaborate with the sales team to Identify growth opportunities, support renewals, and minimize churn.
Qualifications
Required Qualifications
- A background in geospatial or similar field, with proficiency in using GIS/remote sensing software and tools for visualizing, inspecting and troubleshooting geospatial data.
- Working knowledge of customer success processes.
- A proven track record of effectively managing your own book of business.
- Effective communication skills with the ability to convey technical concepts and details to both technical and non-technical audiences with a sense of empathy.
- A combination of technical expertise and problem solving skills to proactively identify issues and find optimal solutions in a time-sensitive manner.
- Experience with or a working understanding of APIs.
- Exceptional organizational skills, attention to detail and the ability to manage and prioritize multiple tasks and projects.
- Excellent written and verbal communication skills in English is a must, knowledge of any other languages is a plus.
Preferred Qualifications
- You are passionate about customer success
- Experience driving and implementing customer success best practices in a current or prior roles
- Ability to prototype simple automations — reporting pipelines, API calls, data transformations — using AI coding tools
Skills & Technologies
Go
About the Company
UP42 GmbH
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Job Details
Employment Type
Full Time
Salary Range
$70,000 – $130,000
Location
CA
Work Mode
Remote
Posted
Today
Country
CA