LivePerson
Senior Director, Customer Experience Strategy
USARemotePosted Today$220,000 – $250,000
Full TimeSeniorRemoteUS
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Job Description
Location: USA Remote Status: Fully Remote (#LI-Remote)LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world’s leading brands use our award
Key Highlights
- Partner with C-level executives and senior business leaders to define enterprise-wide CX transformation strategies.
- Partner with the LivePerson Sales and Success organization on Brands long term strategy
- Engage with LivePerson Product & Engineering teams to provide Brand requirements and be the interface for new product introductions testing and validation.
- Lead customer workshops to assess current capabilities using LivePerson’s Conversational Growth Path (CGP) Maturity Model.
- Develop multi-year CX roadmaps that align AI investments with business objectives, customer outcomes, and operational KPIs.
Qualifications
Required Qualifications
- 10+ years of experience in Customer Experience, Digital Strategy, Management Consulting, Customer Success, or Enterprise SaaS.
- Experience advising executive stakeholders on business transformation initiatives.
- Strong understanding of contact center operations, customer experience strategy, and conversational AI.
- Experience leading cross-functional teams including analytics and/or UX, conversation design, or consulting organizations.
- Executive presence with exceptional presentation and communication skills.
- Strong analytical skills with the ability to translate data into strategic recommendations.
- Experience building customer roadmaps and executive business cases.
- Ability to travel as needed to support strategic customer engagements.
- 10+ years of experience in Customer Experience, Digital Strategy, Management Consulting, Customer Success, or Enterprise SaaS.
- Experience advising executive stakeholders on business transformation initiatives.
- Strong understanding of contact center operations, customer experience strategy, and conversational AI.
- Experience leading cross-functional teams including analytics and/or UX, conversation design, or consulting organizations.
- Executive presence with exceptional presentation and communication skills.
- Strong analytical skills with the ability to translate data into strategic recommendations.
- Experience building customer roadmaps and executive business cases.
- Ability to travel as needed to support strategic customer engagements.
- Experience with Conversational AI, Generative AI, or Agentic AI platforms.
- Experience in enterprise consulting firms (Accenture, Deloitte, McKinsey, Bain, BCG, etc.) or customer strategy organizations.
- Familiarity with CX platforms such as LivePerson, Salesforce, Genesys, NICE, Five9, Zendesk, or Adobe.
- MBA or equivalent business consulting experience.
- Experience with Conversational AI, Generative AI, or Agentic AI platforms.
- Experience in enterprise consulting firms (Accenture, Deloitte, McKinsey, Bain, BCG, etc.) or customer strategy organizations.
- Familiarity with CX platforms such as LivePerson, Salesforce, Genesys, NICE, Five9, Zendesk, or Adobe.
- MBA or equivalent business consulting experience.
Skills & Technologies
Adobe
About the Company
LivePerson
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$220,000 – $250,000
Location
USA
Work Mode
Remote
Posted
Today
Country
US