Mac MSP Help Desk Guru (work from home)

Key Highlights

• Onboard a new hire at a fast-growing startup: provision their Mac, set up their Google Workspace or Microsoft 365 accounts, enroll the device in MDM, and make sure day one feels effortless.
• Offboard a departing employee cleanly — recover the laptop, revoke access, and close the loop so nothing's left dangling. All boxes checked, ticket notated and closed, client followed up with.
• Field a "my email stopped working" ticket that turns out to be a DNS thing, a phishing-filter thing, or a "they changed their password on their phone three weeks ago" thing.
• Help a family office or RIA get a touchy Zoom Room or conference-room AV setup behaving before a meeting — over the phone.
• Triage the queue so phones get answered fast, emails don't rot, and nobody feels forgotten — even when the honest answer is, “We're on it, but here's the realistic timeline."