Cresta

Cresta

Application Support Engineer

USARemotePosted Today$90,000 – $105,000
Full TimeMidRemoteUS

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Job Description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human a

Key Highlights

  • Technical Issue Resolution: Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, microservice performance, web hosting, telephony and network technologies, and containerized applications.
  • Customer Advocacy: Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication via email and our support portal.
  • Collaboration & Escalation: Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution and feedback.
  • Knowledge Management: Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
  • Issue Reproduction & Testing: Replicate customer environments and issues to identify root causes and verify solutions.

Qualifications

Preferred Qualifications

  • Experience managing or integrating SaaS applications or CCaaS platforms (e.g., Avaya, Five9, Genesys) and telephony infrastructure.
  • Experience with cloud-based hyperscaler solutions (e.g., AWS S3/RDS/EKS for file repositories and databases).
  • Familiarity with Kubernetes for containerized applications.
  • Basic scripting skills (e.g., Python, PowerShell, Bash) for automation or data analysis.
  • Experience with logging and monitoring tools (e.g., Datadog, Grafana, Groundcover).
  • Fluency in additional languages.
  • A degree in Computer Science, Engineering, or a related technical field.

Skills & Technologies

JiraAWSKubernetesPythonBash

About the Company

Cresta

Cresta

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Job Details

Employment Type

Full Time

Experience Level

Mid

Salary Range

$90,000 – $105,000

Location

USA

Work Mode

Remote

Posted

Today

Country

US