Nextiva

Nextiva

Principal Product Manager (Omnichannel CX)

Remote (Worldwide)RemotePosted 28 days ago$130,000 – $230,000
Full TimeSeniorRemote

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Job Description

Redefine the future of customer experiences. One conversation at a time.At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single,

Key Highlights

  • Define the long-term product strategy for Omnichannel CX capabilities, ensuring unified customer engagement across voice, digital messaging (SMS, social, email), video, and emerging channels
  • Drive the dual-inbox vision: transforming shared inbox for team collaboration and personal inbox for individual agent efficiency—both into intelligent, AI-powered omnichannel engagement hubs
  • Deeply understand user needs across contact center agents, supervisors, and administrators; embed voice-of-customer insights and competitive intelligence in every decision
  • Partner with Finance and Sales to inform packaging and monetization decisions for omnichannel capabilities (stand-alone vs. bundle tiers) using data-driven insights
  • Design seamless experiences across Twitter/X, Facebook Messenger, WhatsApp, SMS, email, and video channels with consistent inbox paradigms

Qualifications

Required Qualifications

  • 6+ years in SaaS Product Management, including 3+ years leading enterprise-grade contact center, omnichannel communications, or CX platform products
  • Proven success delivering ticketing systems, shared/personal inbox platforms, or omnichannel engagement tools at scale

Skills & Technologies

Agile

About the Company

Nextiva

Nextiva

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Job Details

Employment Type

Full Time

Experience Level

Senior

Salary Range

$130,000 – $230,000

Location

Remote (Worldwide)

Work Mode

Remote

Posted

28 days ago