Sutherland
Spanish/English – Customer Service Representatives
CanadaRemotePosted Today
Full TimeRemoteCA
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Job Description
Company DescriptionCan people hear you smiling over the phone? Do you know how to turn someone’s day around, no matter how down or frustrated they are? Are you the go-to person, among your friends and
Key Highlights
- You are the go-to person to help troubleshoot tech problems.
- You leverage streaming services regularly.
- You excel at handling customer inquiries of varying types.
- You are an active listener and enjoy building rapport with customers.
- You are energized by the opportunity to learn new things, perform at a high level in a team environment and creatively solve problems.
Qualifications
Required Qualifications
- Bilingual in Spanish/English (testing verification will be required)
- An understanding of basic computer and home networking terminology (i.e. operating systems, routers, etc.)
- Efficient and accurate typing skills (at least 30 words per minute)
- Experience using a streaming player or gaming system
- Excellent verbal and written communication skills and are a strong multitasker
- Driven by solving problems and meeting goals
- Familiar with Microsoft Office tools
- Experience in customer service and sales
- High school diploma or equivalent
- Excellent Internet connectivity:Internet access speeds of at least 2 MBPS upload and 10 MBPS download – the faster the better!In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
- Internet access speeds of at least 2 MBPS upload and 10 MBPS download – the faster the better!
- In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
- A quiet and distraction-free, secure place to work.
Skills & Technologies
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About the Company
Sutherland
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Job Details
Employment Type
Full Time
Location
Canada
Work Mode
Remote
Posted
Today
Country
CA