Genesys
Lead AI Solutions Architect, Customer Success
SwedenRemotePosted Today
Full TimeSeniorRemoteSE
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Job Description
Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connect
Key Highlights
- Define end-to-end AI solution architectures for customer programs.
- Design integrations between Genesys Cloud, AI services, enterprise applications, data platforms, and third-party technologies.
- Establish architectural standards for scalability, resilience, security, and maintainability.
- Review and approve technical designs produced by project teams.
- Serve as the technical authority for assigned customer engagements.
Qualifications
Required Qualifications
- 7+ years of experience in solution architecture, technical consulting, or enterprise software delivery, with at least 3 years focused on AI or conversational / CX platforms.
- Hands-on familiarity with Genesys Cloud or comparable CCaaS / CPaaS platforms, including routing, digital channels, and developer APIs.
- Proven track record designing and deploying AI-powered solutions — virtual agents, LLM-based copilots, knowledge management systems, or predictive analytics — in production environments.
- Solid understanding of cloud architecture patterns (AWS, GCP, or Azure) and integration technologies such as REST/GraphQL APIs, event streaming, and identity/security protocols.
- Experience leading architecture design sessions, producing technical documentation, and presenting to senior technical and non-technical stakeholders.
- Comfort operating in a global, matrixed professional services environment — managing scope, quality, and customer relationships simultaneously.
- Strong communication skills: able to translate complex technical concepts for business audiences and business requirements into precise architectural decisions.
- Familiarity with responsible AI principles, data governance, and security-by-design practices in enterprise contexts.
- Industry experience in telecommunications, financial services, or airlines is a plus.
Skills & Technologies
AWSGCPAzureGraphQL
About the Company
Genesys
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
Sweden
Work Mode
Remote
Posted
Today
Country
SE