Datadog

Datadog

Technical Account Manager 2 - South Africa

Remote (Worldwide)RemotePosted Today
Full TimeRemote

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Job Description

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.

Key Highlights

  • Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
  • Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
  • Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
  • Participate and prepare for Monthly and Quarterly Business Reviews with customers
  • Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products

Qualifications

Required Qualifications

  • Someone with a solid technical grounding and hands-on experience of IT Operations
  • Confident in your hands on experience AWS, Azure or GCP
  • Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
  • Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
  • Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
  • Able to sit up to 4 hours, traveling to and from client sites
  • Able to travel via auto, train or air up to 30% of the time
  • Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
  • Experienced using Datadog and/or other cloud monitoring tools

Skills & Technologies

AWSAzurePythonJavaScriptRubyGoPHPCI/CDJenkinsDockerKubernetes

About the Company

Datadog

Datadog

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Job Details

Employment Type

Full Time

Location

Remote (Worldwide)

Work Mode

Remote

Posted

Today