Gympass

Gympass

Clients Operations Manager

LATAMRemotePosted 25 days ago$70,000 – $130,000
Full TimeSeniorRemote

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Job Description

Your wellbeing, our mission. Join a company shaping a healthier world.GET TO KNOW USAt Wellhub we’re revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners

Key Highlights

  • Translate operational metrics into high-impact action plans that directly influence NPS, CSAT, and client retention across the region.
  • Manage team capacity and workload to ensure the hub meets its SLAs while maintaining quality standards during peak periods.
  • Develop and implement robust frameworks for monitoring incidents and risks, proactively identifying bottlenecks before they impact the client.
  • Oversee the creation of advanced dashboards and analytical reports to provide leadership with clear visibility into operational health and trends.
  • Drive the continuous refinement of end-to-end workflows, ensuring that “lessons learned” from client issues are codified into structural process improvements.

Qualifications

Required Qualifications

  • Bachelor’s degree
  • Previous experience working in Operations, Customer Support, or Service Quality environments is essential.
  • English knowledge is mandatory for daily interaction with global stakeholders.
  • Ability to navigate between deep technical details (root cause analysis) and the “big picture” (business and financial impact).
  • Proven track record of managing multiple high-priority projects in a fast-paced, hyper-growth environment.
  • Strong ability to influence peers and senior leadership through data-driven arguments and collaborative problem-solving.
  • Knowledge of AI tools, everyday tools (Google Suite and Microsoft Office).
  • Proactive, focused, and customer-oriented profile (customer focus). Problem solver.

Skills & Technologies

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About the Company

Gympass

Gympass

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Job Details

Employment Type

Full Time

Experience Level

Senior

Salary Range

$70,000 – $130,000

Location

LATAM

Work Mode

Remote

Posted

25 days ago