Senior Customer Support Operations Readiness Program Manager

Preferred Qualifications

• Experience coordinating product launches, tooling rollouts, or operational changes that required alignment across multiple teams.
• A track record of improving operational workflows, documentation, or team processes to reduce friction and increase consistency.
• Experience partnering with Product, Engineering, Customer Support, Enablement, or Operations teams to successfully implement new initiatives.
• Strong organizational instincts, with the ability to manage multiple initiatives, identify risks, and keep stakeholders aligned without losing attention to detail.
• Experience creating or maintaining internal documentation, knowledge resources, communication plans, or enablement materials that support successful change adoption.
• Familiarity with tools like Zendesk, Linear, Salesforce, or similar operational workflow platforms.
• Experience using data to evaluate operational performance, measure launch outcomes, or identify process improvements, including proficiency with Google Sheets, SQL, or similar tools.
• A habit of bringing structure to ambiguity, identifying opportunities to improve existing processes, and helping teams execute change with clarity and confidence.
• Experience coordinating product launches, tooling rollouts, or operational changes that required alignment across multiple teams.
• A track record of improving operational workflows, documentation, or team processes to reduce friction and increase consistency.
• Experience partnering with Product, Engineering, Customer Support, Enablement, or Operations teams to successfully implement new initiatives.
• Strong organizational instincts, with the ability to manage multiple initiatives, identify risks, and keep stakeholders aligned without losing attention to detail.
• Experience creating or maintaining internal documentation, knowledge resources, communication plans, or enablement materials that support successful change adoption.
• Familiarity with tools like Zendesk, Linear, Salesforce, or similar operational workflow platforms.
• Experience using data to evaluate operational performance, measure launch outcomes, or identify process improvements, including proficiency with Google Sheets, SQL, or similar tools.
• A habit of bringing structure to ambiguity, identifying opportunities to improve existing processes, and helping teams execute change with clarity and confidence.