Firstup
Director of Cloud Operations
Remote (Worldwide)RemotePosted Today$200,000 – $228,000
Full TimeExecutiveRemote
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Job Description
Who We AreAt Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the F
Key Highlights
- Own the availability, performance, and resilience of our multi-region AWS platform.
- Drive improvements in system reliability through well-defined SLIs/SLOs, error budgets, and proactive engineering practices.
- Lead efforts to reduce MTTR and improve incident response effectiveness across the organization.
- Guide architecture decisions for microservices, Kubernetes (EKS), and serverless workloads to ensure scalability and fault tolerance.
- Advance our observability strategy using Datadog, ensuring actionable insights across infrastructure and applications.
Qualifications
Preferred Qualifications
- Experience10+ years in cloud infrastructure, SRE, or DevOps roles, with 3+ yearsexperience leading CloudOps/SRE teams.Proven track record of leading operational or platform transformations in a SaaS environment.Experience operating multi-region, customer-facing systems at scale.
- 10+ years in cloud infrastructure, SRE, or DevOps roles, with 3+ yearsexperience leading CloudOps/SRE teams.
- Proven track record of leading operational or platform transformations in a SaaS environment.
- Experience operating multi-region, customer-facing systems at scale.
- Technical ExpertiseStrong hands-on experience with:AWS (multi-region architectures)Kubernetes (EKS) and containerized environmentsInfrastructure as Code (Terraform preferred)CI/CD pipelines (CircleCI or similar)Observability platforms (Datadog or equivalent)Solid understanding of microservices and distributed systems design.Familiarity with serverless architectures and modern cloud-native patterns.
- Strong hands-on experience with:AWS (multi-region architectures)Kubernetes (EKS) and containerized environmentsInfrastructure as Code (Terraform preferred)CI/CD pipelines (CircleCI or similar)Observability platforms (Datadog or equivalent)
- AWS (multi-region architectures)
- Kubernetes (EKS) and containerized environments
- Infrastructure as Code (Terraform preferred)
- CI/CD pipelines (CircleCI or similar)
- Observability platforms (Datadog or equivalent)
- Solid understanding of microservices and distributed systems design.
- Familiarity with serverless architectures and modern cloud-native patterns.
- Operational LeadershipDeep experience with incident management, on-call operations, and reliability engineering practices.Strong understanding of SLO/SLI frameworks, monitoring strategies, and performance optimization.Demonstrated ability to balance hands-on technical work with team leadership.
- Deep experience with incident management, on-call operations, and reliability engineering practices.
- Strong understanding of SLO/SLI frameworks, monitoring strategies, and performance optimization.
- Demonstrated ability to balance hands-on technical work with team leadership.
- Leadership & MindsetCollaborative, pragmatic leader who can influence across teams and functions.Passion for building and supporting high-performing teams.Focus on continuous improvement, with a bias toward measurable outcomes.
- Collaborative, pragmatic leader who can influence across teams and functions.
- Passion for building and supporting high-performing teams.
- Focus on continuous improvement, with a bias toward measurable outcomes.
Skills & Technologies
Adobe Creative SuiteAnalyticsCommunity GrowthArchitectArchitectureBlog WritingAnalytics ToolsEditingAudio EditingBrand Identity DesignAWSKubernetesCI/CDCircleCITerraform
About the Company
Firstup
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Job Details
Employment Type
Full Time
Experience Level
Executive
Salary Range
$200,000 – $228,000
Location
Remote (Worldwide)
Work Mode
Remote
Posted
Today