Business Operations Manager, Customer Success

Required Qualifications

• You thrive in ambiguity and can bring structure, organization, and follow-through to evolving business needs.
• You are analytical and comfortable working with data to understand performance, spot trends, and support decision-making.
• You are a strong cross-functional partner who builds trust through responsiveness, clarity, and consistency.
• You are comfortable moving between strategic context and tactical execution, helping leaders connect long-term goals to day-to-day actions.
• You are curious about AI, automation, and new technologies, and you look for practical ways to improve how work gets done.
• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 3–5 years of experience in Business Operations, Strategy & Operations, Customer Success Operations, Finance, or a related operational role
• Strong experience with planning, resource management, reporting, business reviews, KPI management, and operational analysis
• Experience supporting business processes and operating cadences for cross-functional or customer-facing organizations
• Experience building and maintaining dashboards, metrics, and business insights that support leadership decision-making
• Demonstrated ability to manage projects or operational initiatives from planning through execution
• Experience working in a B2B SaaS or technology company
• Exposure to post-sales functions such as Customer Success, Technical Success, Customer Support, or Professional Services
• Experience with business review preparation, workforce planning, or operational support for leadership teams in fast-growing environments