Natera
Customer Experience Associate (Temporary)
USARemotePosted Today$38,000 – $44,000
Full TimeSeniorRemoteUS
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Job Description
Customer Experience Associate (Temporary)POSITION SUMMARY: The Customer Experience Associate (Temporary) reports to the Customer Experience Supervisor. This role works directly with Natera’s internal
Key Highlights
- Partner with internal and external customers via phone and digital channels to secure missing information required for processing submitted test samples.
- Gather necessary patient contact, health, physician, clinic, billing, and medical insurance information.
- Communicate test status, resend test results, and schedule requests for mobile phlebotomy.
- Triage customer technical issues and clinical inquiries to Genetic Counseling staff.
- Own account requests for the Sales team, driving fast and accurate account setups, kit and supply orders, medical order processing, and order tracking.
Qualifications
Required Qualifications
- High School degree or equivalent required; Two- or Four-year undergraduate degree or certification preferred.
- At least 2 years of prior customer service experience.
- Multi-lingual skills are a strong plus.
- Experience with Salesforce CRM, LIMS, Twilio, or other virtual communication platforms is preferred.
About the Company
Natera
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$38,000 – $44,000
Location
USA
Work Mode
Remote
Posted
Today
Country
US