EDB
Director – Technical Support (EMEA)
GB
•
Full TimeRemotePosted Today
Full TimeExecutiveRemote
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Job Description
A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB e
Key Highlights
- Lead, inspire, and grow a high-performing EMEA technical support organization spanning multiple countries and time zones.
- Develop and execute a regional support roadmap aligned with EDB’s global strategy, customer commitments, and business growth targets.
- Foster a culture of accountability, continuous improvement, inclusion, and customer-first thinking across all levels of the team.
- Serve as the senior escalation point and executive voice of support for the EMEA region, representing the organization to internal stakeholders and enterprise customers.
- Define regional hiring plans, organizational structure, and career development pathways to attract and retain top support talent.
Qualifications
Preferred Qualifications
- Familiarity with enterprise database technologies, open-source ecosystems, or data infrastructure platforms is a plus.
- Understanding of PostgreSQL or relational database concepts is valued but not a prerequisite for success in this role.
- Experience with AI/ML-powered support tools, automation platforms, and self-service knowledge systems is strongly preferred.
Skills & Technologies
PostgreSQLGo
About the Company
EDB
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Job Details
Employment Type
Full Time
Experience Level
Executive
Location
GB • Full Time
Work Mode
Remote
Posted
Today