Senior Manager, EMEA Service Delivery Lead (f/m/d) - EMEA based

Required Qualifications

• Substantial relevant experience in service delivery, infrastructure operations, or engineering support, with a demonstrated track record of regional management responsibility across multiple countries.
• Proven experience leading geographically distributed teams across multiple countries within the EMEA region.
• Strong working knowledge of ITSM frameworks (ITIL) and service level management practices.
• Experience managing escalations, service performance, and operational governance in a complex enterprise environment.
• Demonstrated ability to drive cross-functional programmes and change within large, matrixed organizations.
• Excellent communication and stakeholder management skills; fluent in English (additional language proficiency is an advantage).
• Solid understanding of asset management practices, including CMDB governance, hardware lifecycle tracking, and software asset inventory across distributed sites.
• Practical knowledge of data center operations, including RDC/colocation environments, physical infrastructure management, and capacity oversight.
• Working knowledge of server and storage technologies, including enterprise server platforms, SAN/NAS storage, and backup frameworks sufficient to manage and govern SD teams responsible for these environments.
• Awareness of vulnerability management practices, including coordination with security teams on remediation tracking and compliance obligations across EMEA sites.
• Familiarity with software development practices and the SDLC; ability to engage with engineering teams on environment needs and tooling requirements without deep hands-on development experience.
• Awareness of CI/CD concepts and pipeline dependencies; sufficient understanding to identify where GES infrastructure is a bottleneck or enabler for engineering delivery.