Natera
Bilingual International Customer Support Representative
USARemotePosted 5 days ago$46,000 – $52,000
Full TimeSeniorRemoteUS
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Job Description
POSITION SUMMARYThe International Customer Support Representative provides world-class service to our international customers. This position will serve as the primary point of contact for our internat
Key Highlights
- Provide timely and accurate information to international customers and internal teams via phone, email, and other electronic channels
- Manage high volume of international customer accounts and their support needs
- Resolve customer inquiries and issues promptly and communicate the resolution clearly and logically. Troubleshoot the issue and identify the root cause
- Partner with Sales team counterparts to follow-up on missing information needed to process and report ordered tests
- Document all customer interactions, communications, actions taken, and follow ups in our customer service applications
Qualifications
Required Qualifications
- Strong communication skills, with fluency in English and Spanish
- Two-year degree and/or 4 years minimum of related experience, undergraduate degree preferred
- Previous customer service experience, ideally in the healthcare, biotechnology, or diagnostics industry
- Ability to work independently and as part of a global team
- Excellent problem-solving skills and attention to detail. Ability to complete tasks in a resourceful and efficient manner
- Proficient in using CRM software and customer support tools
- Note this role must complete training related to HIPAA/PHI privacy, general policies and procedure compliance training and security training as soon as possible but not later than the first 30 days of hire
About the Company
Natera
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$46,000 – $52,000
Location
USA
Work Mode
Remote
Posted
5 days ago
Country
US