Instructure
Customer Success Manager
PTRemotePosted Today$80,000 – $85,000
Full TimeMidRemotePT
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Job Description
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal devel
Key Highlights
- Manage the Instructure customer experience for all customers within a scaled North American territory
- Analyze data and usage trends across your scaled book of business to uncover actionable insights, proactively identifying risks and making strategic recommendations to improve customer health.
- Work collaboratively with Sales and Renewals to achieve growth and renewal targets
- Understand the customer’s vision and goals with the Instructure Learning Platform and help them achieve success
- Act as the voice of the customer, sharing key insights and challenges with Instructure’s Product and Strategy teams.
Qualifications
Required Qualifications
- Requires a Bachelor’s Degree or 4+ years of Account Management experience.
- A strong understanding of Customer Success and why the position exists in SasS.
- An avid interest and proficiency in utilizing AI tools to optimize workflows, refine processes, and scale efficiencies for managing a large volume of customers.
- Strong organizational skills, demonstrated follow up and follow through.
- Exceptional communication skills both written and verbal.
- Capacity to set correct expectations and manage issues to completion.
- Multitask and prioritize tasks in a changing environment.
- Strong team mentality, utilizing internal and external resources strategically and judiciously.
- Demonstrated ability to solve problems and seek solutions.
- Higher education industry experience and knowledge preferred.
Skills & Technologies
GoSass
About the Company
Instructure
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Job Details
Employment Type
Full Time
Experience Level
Mid
Salary Range
$80,000 – $85,000
Location
PT
Work Mode
Remote
Posted
Today
Country
PT