NRG
Lead, Product Support & Customer Experience
USARemotePosted Today$120,000 – $180,000
Full TimeSeniorRemoteUS
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Job Description
About NRGNRG is a leading global insights and strategy firm at the confluence of content, culture, and technology. We stay ahead of what’s next, providing fresh insights to spark new ideas. We’re a tr
Key Highlights
- Do what you love. With conviction.
- Where discovery lives. And impact drives.
- Celebrate difference. Cultivate belonging.
- Big thinking. Collectively inspired.
- Embrace the journey. Be human.
Qualifications
Preferred Qualifications
- Experience in market research, media, entertainment, analytics, data platforms, or reporting systems.
- Experience writing SQL or investigating data quality, data transformation, data pipeline, or reporting issues.
- Experience configuring support workflows, automations, escalation rules, dashboards, or ticket categorization models.
- Experience helping train team members, document workflows, or improve support team practices.
- Experience supporting AI-enabled products, analytics tools, dashboards, or data-driven applications.
Skills & Technologies
ConfluenceJiraSQL
About the Company
NRG
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$120,000 – $180,000
Location
USA
Work Mode
Remote
Posted
Today
Country
US