LexisNexis
Legal Tech Customer Success Manager – Texas (JD Required)
USRemotePosted Today$71,600 – $119,400
Full TimeSeniorRemoteUS
See how this job matches your profile
Sign in for an AI-powered fit score, breakdown, and a tailored resume.
Job Description
Job Description**Qualified candidates must reside in Texas, due to the territory. About our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees
Key Highlights
- Manage a portfolio of Large Law Accounts and serve as the primary customer success lead responsible for adoption, workflow transformation, customer value, retention, and usage growth.
- Build trusted advisor relationships with customer stakeholders and develop tailored success plans aligned to firm goals, legal workflows, and business priorities.
- Drive customer adoption and value realization by helping firms embed LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily legal work.
- Partner cross-functionally with Client Managers, Sales, Product, Marketing, and Enablement on account planning, executive business reviews, renewal support, expansion opportunities, and risk mitigation.
- Use customer health, engagement, and usage data to identify adoption barriers, guide change management, and drive proactive outreach that improves retention and growth.
Qualifications
Required Qualifications
- JD and experience working with law firms, legal professionals, or legal technology.
- Experience in customer success, account management, consulting, legal technology, enterprise software, or solution adoption roles supporting complex customer environments.
- Understanding of large law firm workflows, stakeholder dynamics, and the role of AI in legal research, drafting, summarization, and productivity transformation.
- Demonstrated ability to build strong customer relationships, lead strategic customer conversations, support change management, and deliver value-based engagement plans.
- Experience using product usage, customer health, and engagement data to guide account strategy, improve retention, and support broader adoption and expansion.
- Proficiency with CRM, customer success, enablement, analytics, and AI-powered tools, including Salesforce, Gong, Seismic, Tableau, and LLM-based technologies or similar platforms.
- Have the ability to travel to accounts, as needed
About the Company
LexisNexis
View company profile →
Interested in this role?
Sign in or create a free account to see how this job matches your skills, apply with one click, and let our AI tailor your resume.
Sign in to applyAI-powered resume optimization
Save and track your applications
Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$71,600 – $119,400
Location
US
Work Mode
Remote
Posted
Today
Country
US