AR & Collections Manager

Required Qualifications

• Bachelor’s degree in Accounting, Finance, or Business; advanced degree or professional certification (CPA, CCP) a plus.
• 7+ years of progressive AR and collections experience, with at least 3 years managing an AR or collections team in a high-volume environment. Required.
• Demonstrated, quantifiable track record of driving DSO reduction and improving collection rates in a SaaS or subscription business. Required — candidates should be prepared to discuss specific metrics and outcomes.
• Deep hands-on experience across the full AR lifecycle: customer collections, dispute resolution, cash application, unapplied payment resolution, credit management, and month-end close. Required.
• Experience designing and implementing collection goals, dunning strategies, and team performance frameworks at an individual and department level. Required.
• Experience leading or participating in a check-to-ACH or electronic payment migration initiative, including customer outreach and adoption tracking. Strongly preferred.
• Proficiency with NetSuite AR module required; experience with collections management software (e.g., YayPay, Kolleno, Tesorio, or similar) a strong plus.
• Salesforce familiarity preferred; experience working in a Salesforce–NetSuite integrated environment is advantageous.
• Strong command of AR analytics — DSO, CEI, aging composition, bad debt reserve methodology, and payment trend analysis.
• Experience managing offshore or distributed team members, including work quality oversight and cross-timezone coordination.
• Excellent communication and negotiation skills; confident engaging directly with customers, Sales leadership, and senior executives on sensitive collection matters.
• High sense of urgency, strong organizational skills, and the ability to manage multiple priorities without losing attention to detail in a fast-paced, scaling environment.