ClickUp
Technical Account Manager
USRemotePosted Today
Full TimeSeniorRemoteVisa SponsorshipUS
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Job Description
At ClickUp, we’re building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-n
Key Highlights
- Develop and manage engagement plans for a diverse client portfolio using both scaled and personalized approaches.
- Conduct in-depth discovery sessions to understand customer needs and recommend actionable strategies for success.
- Build trusted relationships with key stakeholders, identifying and nurturing client champions to drive adoption and advocacy.
- Technical Adoption and Expertise: Gather, analyze, and translate functional and technical requirements into tailored ClickUp solutions. Serve as a product expert, advising customers on leveraging ClickUp’s features to streamline workflows and solve complex business challenges.
- Gather, analyze, and translate functional and technical requirements into tailored ClickUp solutions.
Qualifications
Required Qualifications
- Minimum 2 years of experience in a customer-facing SaaS role, preferably in Customer Success or Account Management.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers of various levels and segments.
- Resilient and adaptable, especially in a fast-paced startup environment.
- Understanding of industry-specific workflows, particularly in services, software development, marketing, and PMO.
- Experience in working with various teams to achieve customer outcomes (Marketing, Finance, Product, Sales, Support).
- Experience with Customer Success SaaS technology such as CRM, Salesforce, Tableau , Outreach, Apollo, Front, and others.
- Ability to operate within regional time zones.
- Positive attitude, self-driven, proactive, empathetic, and high energy.
Skills & Technologies
Machine Learning
About the Company
ClickUp
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
US
Work Mode
Remote
Posted
Today
Visa Sponsorship
Available
Country
US