Lingraphica
Customer Service Specialist
CARemotePosted Today$50,000 – $55,000
Full TimeRemoteCA
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Job Description
Company DescriptionLingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairm
Key Highlights
- Maintains knowledge of all product enhancements, website improvements, marketing campaigns, and other developments that may impact frontline volume across all channels
- Comfortably interacts with prospects and existing customers by providing a superb experience to both create and maintain relationships/partnerships
- Identifies and provides a resolution for Tier 1 product issues Lingraphica customers are experiencing
- Proactively follows up with customers to ensure their concerns are resolved
- Communicates with potential and existing customers through multiple platforms including inbound calls, outbound calls, e-mail and online chat
Qualifications
Required Qualifications
- Curious thinker with a desire to improve existing processes
- Excellent communication skills (written, verbal and listening)
- Ability to assist individuals who have aphasia and other speech/language challenges with empathy and compassion
- Able and eager to deliver a positive customer experience
- Excellent time management and multi-tasking skills
- Ability to perform above expectations in a fastpaced and dynamic environment
- Teamwork, especially as an expert at getting things done, all with a positive attitude
- Fluent proficiency in Spanish, preferred
Skills & Technologies
CSS
About the Company
Lingraphica
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Job Details
Employment Type
Full Time
Salary Range
$50,000 – $55,000
Location
CA
Work Mode
Remote
Posted
Today
Country
CA