Program Manager, Professional Services - West

Required Qualifications

• You have delivered technical programs for external customers in a professional services or consulting context, not just managed internal projects. You've run steering committees, managed scope conversations, and owned customer outcomes with real accountability.
• 5+ years managing technical delivery in complex, multi-stakeholder environments, with accountability for outcomes across teams you don't directly control. You lead through influence and clarity, not organizational authority.
• You are genuinely fluent with AI tools, not aspirationally. You use AI in your daily delivery workflow, have an informed perspective on where agentic systems create leverage and where they introduce risk, and can help customers navigate both.
• You have worked directly in Airtable or a comparable platform, not managed people who do. You understand how components interact, identify dependency and sequencing issues by looking at the system, and build the tools your team uses to run delivery operations.
• PMP or equivalent PMO certification. You know formal project management methodology and apply it as the structure that keeps complex engagements from quietly going off course.
• You operate fluidly across Agile and Waterfall. You know which model fits the engagement and can run both without defaulting to whichever is more comfortable.
• When plans break, you create order. You don't wait for someone else to lead.
• Delivered in enterprise environments with real compliance, security, and access management requirements. You plan around constraints, not past them.
• Track record of coordinating delivery across organizational boundaries: external partners, customer teams, or both.
• You communicate across the full room: executive-ready updates for C-level stakeholders, direct technical direction for delivery teams, and clear framing for the business SMEs whose work is changing.
• You have delivered technical programs for external customers in a professional services or consulting context, not just managed internal projects. You've run steering committees, managed scope conversations, and owned customer outcomes with real accountability.
• 5+ years managing technical delivery in complex, multi-stakeholder environments, with accountability for outcomes across teams you don't directly control. You lead through influence and clarity, not organizational authority.
• You are genuinely fluent with AI tools, not aspirationally. You use AI in your daily delivery workflow, have an informed perspective on where agentic systems create leverage and where they introduce risk, and can help customers navigate both.
• You have worked directly in Airtable or a comparable platform, not managed people who do. You understand how components interact, identify dependency and sequencing issues by looking at the system, and build the tools your team uses to run delivery operations.
• PMP or equivalent PMO certification. You know formal project management methodology and apply it as the structure that keeps complex engagements from quietly going off course.
• You operate fluidly across Agile and Waterfall. You know which model fits the engagement and can run both without defaulting to whichever is more comfortable.
• When plans break, you create order. You don't wait for someone else to lead.
• Delivered in enterprise environments with real compliance, security, and access management requirements. You plan around constraints, not past them.
• Track record of coordinating delivery across organizational boundaries: external partners, customer teams, or both.
• You communicate across the full room: executive-ready updates for C-level stakeholders, direct technical direction for delivery teams, and clear framing for the business SMEs whose work is changing.