Appomni

Senior Customer Support Engineer

Remote (Worldwide)RemotePosted 1 month ago$114,000 – $155,000

Full TimeSeniorRemote

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Job Description

About AppOmniAppOmni prevents SaaS data breaches by delivering end-to-end SaaS security. Our platform gives security teams clear visibility into posture, access, third-party connections, AI-related ac

Key Highlights

Provide L1/L2 triage of AppOmni's core product and flagship integrations.
Troubleshoot the majority of support tickets independently
Answer customer questions through the Zendesk support queue
Diagnose, troubleshoot, and solve problems both internally and externally
Effectively determine which customer issues warrant escalation

Qualifications

Required Qualifications

4-5 years of experience in technical support or software development.
Knowledge of Zendesk preferred
Must-have knowledge of APIs and Postman
Familiarity with JIRA/Confluence is a plus
Experience with Google Cloud Logs, Sentry, and Chrome Dev tools a plus
Working knowledge of common SaaS solutions (e.g., Salesforce, M365, Zoom, Box, ServiceNow, Workday) is desired
Self-driven and self-motivated individual who thrives in a fast-moving environment
A self-starter capable of mastering complex concepts with minimal assistance
Deep curiosity and a willingness to go "above and beyond" to tackle significant problems
High standards for detail, process, and quality
Excellent prioritization skills are necessary
Startup experience is a plus

Skills & Technologies

JiraConfluenceGo

About the Company

Appomni

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Job Details

Employment Type

Full Time

Experience Level

Senior

Salary Range

$114,000 – $155,000

Location

Remote (Worldwide)

Work Mode

Remote

Posted

1 month ago