Veeam Software
Senior Renewals Operations Manager, Customer Success
APACRemotePosted Today$105,000 – $175,000
Full TimeSeniorRemote
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Job Description
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As t
Key Highlights
- Act as a trusted operational partner to Customer Success leadership, translating strategy into scalable execution
- Own and evolve the global Customer Success operating model, ensuring consistency and scalability across regions
- Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify churn risk and optimize performance
- Define and track KPIs and leading indicators to measure customer health, retention, expansion, and predictability
- Own and enhance the end-to-end Customer Success Manager (CSM) experience, improving workflows, tools, and processes
Qualifications
Preferred Qualifications
- Experience in SaaS, subscription renewals, or customer lifecycle operations
- Familiarity with BI tools, automation platforms, and customer success / renewals tooling
- Exposure to AI-driven analytics, predictive modeling, or automation
- Experience supporting global, multi-regional teams
- Experience in SaaS, subscription renewals, or customer lifecycle operations
- Familiarity with BI tools, automation platforms, and customer success / renewals tooling
- Exposure to AI-driven analytics, predictive modeling, or automation
- Experience supporting global, multi-regional teams
Skills & Technologies
Go
About the Company
Veeam Software
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$105,000 – $175,000
Location
APAC
Work Mode
Remote
Posted
Today