Twilio
Principal, Design Researcher
Remote (Worldwide)RemotePosted Today
Full TimeSeniorRemote
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Job Description
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of deve
Key Highlights
- Define & Lead Research: Lead end-to-end qualitative and quantitative design research across early-stage, exploratory projects; rigorously uncover customer needs, pain points, and emerging trends
- Strategy & Opportunity Framing: Provide thought leadership and frameworks that connect research findings to business and product strategy; help teams prioritize opportunities and guide decision-making
- Synthesize Insights and communicate effectively: Distill complex data into clear, actionable narratives and frameworks for senior executives, product managers, and engineers
- Drive Experimentation: Collaborate with Product and Design to rapidly test new hypotheses via concepts, prototypes, and MVPs
- Mentorship: Mentor and elevate best practices for design research across the Horizon 3 team and broader Twilio UX community
Qualifications
Required Qualifications
- 7+ years of experience in design research, user research, or a related field—preferably with time spent in innovation or new product development environments.
- Proven track record of leading ambiguous, zero-to-one research programs in fast-paced, high-growth tech companies.
- Mastery of a wide array of research methods, from ethnography and contextual inquiry to co-creation workshops and rapid concept validation.
- Experience with qualitative and quantitative data, and ability to easily switch between big-picture thinking and tactical execution.
- Exceptional communication, storytelling, and influence skills—executive presence a must.
- Passion for working on highly cross-functional teams and an entrepreneurial, “builder” mentality.
- Bachelor’s or advanced degree in HCI, Design, Psychology, Anthropology, or a related discipline.
Skills & Technologies
Blockchain
About the Company
Twilio
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
Remote (Worldwide)
Work Mode
Remote
Posted
Today